Shopping for ceramics just got easier

You can now click on the Ceramics link on the dealer's menu to shop for ceramics by color tile or collection.

Linked Catalog

Our .pdf catalog (which you can download from the Robert Abbey website) as well as our Flash catalog now have links on all the images - when you see a style you want to know more about, just click the link - it will take you straight to our website and show you the product detail page. If you're not already logged into the site, it will ask you to log in first, then take you straight to the style you requested.

More product information

Just in case you didn't know, you can click the 'more information' link on the right side of the product detail page (under the UPC code) to get additional information about any style, including height, weight, bulb information, wattage, dimensions, and CFL costs (for California Title 20 customers.)

Weights and Dimensions

You can now get the product weights, packed weights, and carton dimensions by clicking on 'More Information' on the product detail page.

Flash Catalog 2011

We're pleased to announce that our newest catalog is available in Flash, on our website, to registered customers. You can browse the catalog, search for your favorite items, and print directly from the Flash Cat.

New Home Page

We've put together a more polished "landing page" (sometimes referred to as a homepage) for www.robertabbey.com. We'll be making more fine-tuning adjustments and style improvements to our site over the coming months - our goal is to have the most polished, user friendly, useful website in the lighting industry. If you have any suggestions, complaints, issues, or other helpful feedback - be sure to send them to us! (systems@robertabbey.com) We enjoy hearing from you.

Find us on Facebook

Two of our newest team members, Jake and Sarah, have put together the Robert Abbey Facebook page. You can find a link at the bottom of every page on our website. Visit it often to stay up to date on our shows, latest designs, and media events (this month one of our Devon Ceramic styles is on the cover of Country Living.)

Spring 2010 Introductions

Our latest designs for Spring 2010 have now been made available on our 'Latest Designs' page - you can view a Flash brochure or download the .pdf. The new designs have also been included in our full catalog .pdf and Flash catalog.

Download your own Robert Abbey Flash Catalog

You can download the catalog in .pdf format, or download your own Flash catalog that will run on your desktop (Windows only), with or without internet connection. Just click the Downloads link on the customer menu (left side of screen.) The downloadable Flash catalog requires no installation - just unzip it on your hard drive, and create a shortcut to it on your desktop or start menu.

Flash Catalog Available Online

Our entire 2010 catalog has been published in Adobe Flash and made available to logged in customers. Just click on Flash Catalog under the Media tab on the left side menu, or click View the Robert Abbey Flash Catalog on the customer home page.

Welcome Mary McDonald

We're delighted to welcome Mary McDonald to our team of marquee designers. Visit our newly remodeled showroom in High Point in April to meet Mary and see her new designs. You can also visit her website at marymcdonald.com.

Search orders by YOUR p.o. #

You can now find out the status of an order by entering your p.o. #. Just click 'check my order status' from the customer home page, or 'find by my PO #' from the open orders grid, invoices grid, or shipments grid.

Close-outs and best buys

We have added a link to 'close-outs and best buys' on the customer home page. This will show you the inventory we have ready to ship of styles that are discontinued or soon to be discontinued, at special close out pricing.

The bottom line

We have added price on the style browser page (the page where you see a list of styles and images) to help you more quickly decide if a given style is right for your order. Before, you had to click into the style detail page to see the price. Look for the price below the 'add to cart' button.

Just the data, please...

We've added a price sheet (with additional data, such as UPC's and replacement shade prices) under the Price Sheets page - in Excel .xls format - which you can use to import into other programs.

By popular demand...

I have added an 'empty this cart' link to the Shopping Cart page to let you remove EVERYTHING in your shopping cart, and start fresh, when you need to do so.

If you change your mind...

Several customers have asked that orders submitted over the web be changed (items added or removed.) You can do this yourself - just click the 'my pending web orders' link on the customer home page. Click the order you want to change. You can add items, change quantities, remove items (by changing quantity to 0, and clicking update quantities) or cancel the entire order (by entering 'cancel' in the cancel box, then clicking the 'cancel order' link.) After web orders are processed (at which time they will disappear from your 'my pending web orders') you will have to contact us to get the order changed.

Print it fast!...

To print tear sheets (cut sheets) and instruction sheets rapidly, by entering a series of style #'s, just click the 'Speed Print Tear Sheets and Instruction Sheets' on your customer home page. You can enter any style # and click a button for the tear sheet or instructions (if available) and print it directly from the speed printing page - or download the .pdf for your files.

I'm not THAT forgettable!

If you have trouble getting the new website to remember your login (even after checking the 'remember me' check box) don't be alarmed - at present, we are updating the site on a daily (sometimes hourly) basis, and this can cause a website built on the Microsoft Asp.net platform to lose it's settings. Keep putting a check mark in the 'remember me' check box and bear with us...

Share with a friend

It's quick and easy to copy someone on a style you find on robertabbey.com - just click the 'email' link at the top of the style detail page. This opens an email panel where you can enter an email address and message. When you click 'send' your friend will receive the description of the style, the catalog image shown on the page, and the dimensions drawing.

Skip the shopping cart

Those of you who are familiar with our style #'s can skip browsing and clicking 'add to cart' - you can go straight to the check out page, scroll to the bottom, and start adding styles directly to the order form. We have made the online order form as similar as possible to a paper order form. Let us know what you think of this feature. Also, any suggestions you may have on how to make your shopping experience easier on robertabbey.com - let us know: systems@robertabbey.com.

Was that a dog I heard barking?

If you hear a dog barking in the background when you call our office and design studio, it's probably Kylie (who works with Allan) but not necessarily - this is a very dog friendly environment. To see Kylie, just enter 'kylie' in the search box after you log in.

Inquiring minds want to know...

Curious about an order or invoice? You can quickly inquire about order status, invoices, and parts orders - by clicking the 'inquire' link at the top of the order page, invoice and part order pages. This will open an email panel right in the page - just fill in your message and click 'send' - your message will go straight to the Customer Care person who can best assist you.

Need More Details?

Shade dimensions? Weight when packed? We have tried to keep our Style detail page such that it can be printed on a single sheet, giving you a quick printout with product description, photo, and dimensions drawing. More information was needed for many of our styles. To address this we have put a 'more information...' link on the right hand side, below the UPC number. Click this link to see more information about the style you are viewing (shade dimensions, etc.)

Welcome to Our New Website

Our new website launched on Thanksgiving morning. Not surprisingly, about 100 of our registered customers logged in and shopped that day. The objective of our website's redesign has been user friendliness and ease of access. We want it to be irresistably easy for our valued customers to find the styles they need, place orders for those styles online, and then track their orders as they move through our system, factory and warehouse.